Return Policy

Note: All Products are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact Uri Baba Customer Care info@uribaba.com, and we will have the issue quickly resolved.

Definition: ‘Exchange’ and ‘Return’ is defined as the action of giving back the product purchased by the Buyer to the Seller on the uribaba.co.in website.

Exchange/Claims/Refund policy

Following situations may arise: –

Product was defective

Products was / were missing

Wrong product was sent by the Seller.

 Product was damaged during the Shipping

We encourage the Buyer to review the listing before making the purchase decision.

Buyer need to raise the refund/replace request within 7 days from the date of receipt of product by contacting us on our Phone Number: +91-7303141478.

Amount will be refunded in genuine return (as mentioned above) and it will be done within 7 to 15 working days once we receive the product.

What is the exchange process?

The exchange and return is initiated by sending a request email to refund@hitageonline.com  along with the following details :

3 Images of the products which you have received (top, bottom and side).

Order No.

Reason of your exchange/return.

Note: 

Above required details are mandatory for exchange/return. Without these details your request can not be processed.

We would request our patrons to avoid sending us any used product for exchange/return request as it will be considered as invalid and the customer will have to borne the to and fro courier cost.

Claim Policy:

Claims are entertained only against manufacturing defects and admissible when products have been appropriately used. All minor defects will be considered for repair first and not replaced. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full value credit note or refund.

For the sales under “Discount Sales”, there is no refund but exchange available or credit note of the same value (Selling Price after discount).

Please include all original packing and invoice along with the product.

If the product being returned or exchanged is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller and the said item will be reshipped to the buyer at his cost.

Refund Policy:

If you want a voucher/Coupon, the same would be sent to you within 24 hours and you can use it to purchase another product on uribaba.co.in If you want the amount back Amount will be refunded in genuine return less the shipping cost to and from (Manufacturing defects / Wrong product Received / Damaged via shipping) and it will be done within 10 working days once we receive the product.

In the case of prepaid order the amount will be refunded through the same mode as the customer has done the payment.

 Note:  If customer wants to exchange or return their product, the request should be raised within 7 days from the date they receive the product.

It’s very simple put the product in its original packaging mention your order number on a paper and insert the original invoice Seal the package properly Send the Parcel.

For any other clarifications or information that you may require, kindly contact us on +91-7303141478 or email us at info@uribaba.in