Shipping and delivery
Our standard order processing time is within 1 to 7 days of receiving the order; it may vary from product to product. To ensure smooth and efficient delivery, we partner with reputable logistic companies such as Blue Dart, delivery, xpressbees, and local couriers based on the destination. The delivery time frame varies depending on the customer’s geographic location and typically ranges from 1 to 10 working days for the product to reach the customer’s doorstep. Please note that in exceptional cases, such as unforeseen issues, delivery may extend up to a maximum of 30 days. We appreciate your understanding as we are a startup, and we are continuously working to improve our delivery process.
Please note that the shipping times mentioned on the website are approximate and not guaranteed. We advise customers to place their orders well in advance if they have a specific deadline to meet. Currently, we do not guarantee exact delivery dates. Our team is dedicated to providing timely deliveries, but external factors may occasionally affect the delivery timeline. We appreciate your understanding and encourage you to plan accordingly for a stress-free shopping experience.
Shipping Methods and Timeframes:
We offer various shipping methods to cater to different customer needs. The available options and estimated delivery timeframes are clearly displayed at the checkout page. Standard shipping usually takes 1 to 10 business days. Please note that delivery times may vary depending on the destination and any unforeseen circumstances, such as holidays or weather-related delays.
Order Processing:
Once an order is placed, our team will process it within 1 to 7 days of receiving the order it may vary product to product. During peak seasons or promotional events, order processing may take slightly longer due to increased demand. Rest assured, we strive to ship out all orders as quickly as possible.
Tracking Information:
After the order is processed and shipped, customers will receive a tracking number via email or SMS or Whatsapp. This tracking number allows customers to monitor the status and whereabouts of their package until it reaches its destination.
Shipping Costs:
Shipping costs are calculated based on the selected shipping method, order weight, and destination. Customers can review the shipping charges before finalizing their purchase at the checkout page.
Shipping Restrictions:
We offer domestic shipping to various locations. However, there are certain regions where we may not be able to deliver due to legal restrictions or logistical challenges. If a customer’s location falls under such restrictions, they will be notified during the checkout process, and their order may be canceled if necessary.
Address Accuracy:
Customers are responsible for providing accurate shipping information. Any errors in the provided address may lead to delivery delays or additional charges for re-routing. Please ensure that the delivery address is correct and up-to-date before finalizing the order.
Delivery Attempts:
Our shipping partners typically make multiple delivery attempts. If a delivery is unsuccessful due to the recipient’s absence or other reasons, a notification will be left, and customers will be advised on how to reschedule the delivery or pick up the package from a designated location. In case Order is Returned by courier we will issue a refund once we receive the parcel back.
Damaged or Lost Packages:
In the rare event of a lost or damaged package during transit, we have a dedicated customer support team to assist. Customers are encouraged to reach out to our support team as soon as possible to initiate the necessary investigation and resolution process.
Delayed Shipments:
While we make every effort to deliver orders within the estimated timeframes, delays may occur due to unforeseen circumstances. If a shipment is significantly delayed, we will keep customers informed and work towards resolving the issue promptly.
Free Shipping Offers:
From time to time, we may offer free shipping promotions on qualifying orders. The terms and conditions of such offers will be clearly stated during the promotion period.
Please note that this Delivery Policy is subject to change, and any updates will be posted on our website. We strive to provide the best possible delivery experience to our customers and appreciate your understanding in case of any unforeseen challenges during the shipping process. If you have any further questions or concerns, feel free to contact our customer support team for assistance.